Refund policy

Refund Policy

⸻

Return address will be provided individually by email after return approval.
Unsolicited returns will not be accepted.

⸻

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it:

* unworn
* unused
* with tags
* in its original packaging

You will also need proof of purchase (e.g., order confirmation).

⸻

Return Process

To initiate a return, please contact us at:
📧 info@schneiderwear.de

After reviewing your request, we will provide you with return instructions.
The return address will be shared after your return has been approved.

Please note: returns sent without prior approval will not be accepted.

⸻

Return Shipping Costs

The customer is responsible for return shipping costs, unless the item is damaged, defective, or incorrectly delivered.

⸻

Damages and Issues

Please inspect your order immediately upon receipt.
If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue.

⸻

Exceptions / Non-returnable Items

Certain items are excluded from returns, such as:

* personalized or custom-made products
* hygiene-related items (if applicable)
* gift cards
* sale items

If you are unsure, please contact us in advance.

⸻

Exchanges

A direct exchange is not possible.
If you would like a different item, please return the original item (after approval) and place a new order.

⸻

Right of Withdrawal (EU – 14 days)

Regardless of our 30-day return policy, if you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

The conditions correspond to the return requirements stated above.

⸻

Refunds

Once we have received and inspected your return, we will notify you regarding the approval of your refund.

If approved, the refund will be issued within 10 business days to your original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If you have not received your refund within 15 business days, please contact us at:
📧 info@schneiderwear.de